From discreet shipping to thoughtful design, we believe every detail deserves transparency — and a touch of calm elegance.

💎 Ordering & Shipping

How will my order be packaged?
Discreetly — always. Your Vayenna parcel arrives in plain, unbranded packaging with no external reference to its contents. Inside, your product is protected in sustainable materials that feel as refined as they look.

When will my order ship?
Orders are lovingly prepared and dispatched within 1–2 business days. Shipping times depend on your region, but you’ll receive a tracking link as soon as your item begins its journey.

Do you ship internationally?
No. Currently Vayenna delivers pleasure within The Netherlands and Belgium. Shipping costs and delivery times vary by destination and will appear at checkout before payment.

Can I change or cancel my order?
We begin processing orders immediately to ensure swift delivery. If you need to make a change, please reach out to care@vayenna.com within a few hours — and we’ll do our best to accommodate.

🌸 Returns & Warranty

Can I return my product?
For hygiene and safety reasons, we cannot accept returns of used or opened intimate products. However, if your item arrives damaged or defective, we’ll replace it immediately — no hesitation, no hassle.

Do Vayenna products come with a warranty?
Yes. All products are covered by a 1-year limited warranty against manufacturing defects. Should you ever experience a fault, contact us with your order number and a brief description — our team will handle it discreetly and efficiently.

What if I received the wrong item?
Though rare, mistakes can happen. If you receive the wrong product, please let us know right away at care@vayenna.com and we’ll make it right — quickly and quietly.

✨ Product Care & Use

Are Vayenna products body-safe?
Absolutely. Every piece is crafted from medical-grade, hypoallergenic silicone and designed to meet global safety standards. Your body deserves nothing less.

How do I clean my product?
Clean your Vayenna piece with warm water and a mild, fragrance-free soap before and after each use. Allow it to dry fully before storing it in its protective pouch. Avoid alcohol-based cleaners — they’re too harsh for your product’s luxurious finish.

Are the products waterproof?
Yes — each product is 100% waterproof and ready for bath or shower use. Pleasure shouldn’t have limits.

How long does the battery last?
Most Vayenna products offer up to 2 hours of continuous use per charge. When the moment calls again, simply connect it to the magnetic charger — a full recharge takes approximately 90 minutes.

🌿 Sustainability & Conscious Choices

What makes Vayenna sustainable?
Sustainability is not a trend for us — it’s a promise.
We design for longevity, use recyclable materials, and partner with facilities that share our values of ethical production and minimal waste.

How can I dispose of my product responsibly?
Electronic items should never be placed in household waste. We recommend returning your Vayenna product through a certified electronic recycling facility or, soon, via our Recycle & Renew Program, where we’ll handle disposal safely and respectfully.

Is your packaging eco-friendly?
Yes. Our packaging is minimal, recyclable, and designed with elegance and intention — proof that beauty and responsibility belong together.

💌 Privacy & Discretion

Will anyone know what I ordered?
No. Your privacy is sacred. Packaging and billing are completely discreet. Your bank statement will show a neutral descriptor with no mention of Vayenna or product type.

Do you store my payment information?
Never. Payments are processed securely through trusted partners (like Stripe or PayPal). Vayenna never stores full card details.

How do you protect my personal data?
We follow strict GDPR and data-protection standards. Every byte of your information is encrypted, safeguarded, and handled with confidentiality. Read more in our Privacy Policy.

💫 General Curiosities

Do I need an account to place an order?
No, you can check out as a guest — but creating an account makes future shopping smoother and lets you track your orders effortlessly.

Where are Vayenna products designed?
Vayenna designs are conceived with European craftsmanship and produced with global precision. Each piece is tested, refined, and perfected to meet our uncompromising standards.

Who can I contact for support?
Our team is here for you. Whether it’s a practical question or a quiet curiosity, reach us anytime at care@vayenna.com — we respond within 24 hours on business days.

Still wondering?

Every question deserves an answer — and every answer begins with care.
📩 care@vayenna.com